In today’s fast-evolving world, property management companies must adapt to meet the changing needs of tenants. One key area that has seen significant improvements is the ability to digitise tenant experiences through smart access solutions, such as digital locks or smart locks.
These smart access solutions not only make property management more efficient but also greatly enhance tenant satisfaction. Here’s how Bespoke Habitat, a property management company in Singapore, partnered with igloohome to achieve these goals.
Deadbolt 2E at Bespoke Habitat
Digitalising the Tenant Experience with Digital Locks
One of the most challenging aspects of property management is key management. From lost keys to the risk of unauthorised duplication, manual key exchanges have been time-consuming and prone to security risks.
Bespoke Habitat, which currently manages over 500 properties also encountered these challenges firsthand. The team frequently had to deal with misplaced keys during handovers and takeovers, which involved unnecessary travel and wasted manpower.
By partnering with igloohome, Bespoke Habitat was able to seamlessly transition from traditional keys to digital locks and significantly reduce these pain points. Using igloohome’s deadbolt locks and remote access capabilities, they now generate duration-based or one-time PINs for tenants and contractors to make the entire process more streamlined and convenient.
Additionally, the smart solution has allowed Bespoke to integrate the smart lock system into their mobile app, giving them better control and oversight of access points. Tenants can now enter their units easily without needing physical keys, and the system is flexible to manage both permanent and temporary access, which resulted in overall tenant satisfaction.
Increasing Tenant Satisfaction to Stay in Co-Living Singapore
Satisfied tenants are the backbone of any successful property management business, including co-living and rental residences in Singapore. The elimination of manual key exchanges reduces frustration for tenants who used to worry about the possibility of lost keys or waiting for someone to unlock their doors. Instead, they now enjoy seamless access through digital PINs for a more hassle-free living environment.
Moreover, their tenants feel more secure as the risk of former tenants gaining unauthorised access has been completely mitigated, thanks to igloohome’s robust security features, such as the ability to instantly delete access codes. This level of control not only reassures tenants but also strengthens trust between the tenants and Bespoke Habitat.
How igloohome Partnered with Bespoke Habitat to Achieve These Goals
The collaboration between Bespoke Habitat and igloohome has proven to be a win-win situation. By implementing igloohome’s digital lock solutions across their 500 properties, they have been able to optimise their operations. The integration of igloohome’s API with their mobile app also ensures a seamless interface for both their staff and tenants for a smooth operational flow.
Before working with igloohome, managing keys was a logistical challenge. With digital locks, their team now operates more efficiently, and their tenants appreciate the convenience of secure, keyless entry. Additionally, the ability to remotely manage access, whether for contractors or maintenance staff, has saved time and improved the overall management process.
Moving Forward with Innovation
Stepping into the future, Bespoke Habitat is constantly looking for new ways to enhance the tenant experience and further improve operational efficiency. In addition to smart locks, they are exploring other technology trends, such as RFID tracking for maintenance teams. By continuing to innovate, they aim to provide their tenants with a comfortable, secure, and modern living environment, backed by the power of digital solutions.
In conclusion, digitalising the tenant experience and enhancing satisfaction is no longer a future trend—it’s happening now. And Bespoke Habitat is proud to be at the forefront of this transformation.
About Bespoke Habitat
Started their business in September 2019, Bespoke Habitat is a property management company offering customised services for residential properties, catering to landlords, expatriates, and property investors. Bespoke Habitat takes care of everything—from leasing and tenant management to property maintenance and relocation support.
Their mission is simple: to ensure your property is well-maintained, tenants are happy, and rental yields are maximised. Whether you’re a property owner, expatriate, or investor, Bespoke Habitat is here to help you navigate Singapore’s property market with ease and confidence
